Proactively identifying the risk of non-compliance in aged care services

The Aged Care Royal Commission hearings this week highlighted the importance of leadership understanding and acting on the risk factors that when left unmanaged lead to non-compliance.

The Ideal Consultancy has developed a risk identification tool specifically designed to provide organisational leadership with a clear understanding of the impact of multiple risk factors at a facility level. Over the past ten years the tool has consistently identified the risk of non-compliance giving providers the opportunity to pre-emptively address these risks. It is not the presence of a single risk factor, rather the combination of these that heightens risk. The emergence of some risks may be insidious or overlooked.

Documenting the risk factors in a single tool provides clarity for Board, Executive and Service leadership about the issues that need to be mitigated. Some factors may have been known and some such as building projects are considered favourably. However, all have an impact on the capacity to manage and address governance requirements.

The tool is simple to use. Information is gathered at a facility level and the results provide a clear …

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aged care non compliances and sanctions double

The rate of non-compliance and sanctions has more than doubled between July 1 2017 and 21 August 2018 when compared to the 2016/7 financial year.  This is a very challenging time and the implications for those services, the older people in care and the broader sector are significant. Providers need to be actively identifying potential risks of non-compliance and act swiftly to address issues.

Metric 20 Jun 16

to 30 Jun 17 1 Jul ‘7

to  21 Aug 18 Notices of non-compliance issued 71 163 Sanctions imposed 13 28

Causative factors

Some may consider the increase in non-compliance and sanctions to be related to increased scrutiny by the Australian Aged Care Accreditation Agency in response to the Carnell Patterson Review (2017).

It is important to consider other broader sector, organisational and service related factors that place significant pressures on an organisation and subsequently increase the risk of non-compliance. These factors include:

Impact of industry consolidation resulting in change of ownership Changes in organisational structure, reporting and processes Workforce changes Impact of retirement of the generation of highly experienced …

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